Refund and Replacement Policy for Streaming-Share Orders

How Crypto Payments Change the Refund Game

When you pay with USDT (TRC-20, ERC-20, or BEP-20), the transaction is final. The blockchain doesn't have a 'dispute' button. A typical USDT transfer on TRC-20 costs about $0.80 and confirms in under 2 minutes. Once it's confirmed, the funds are in the seller's wallet. There is no way to pull them back without the seller's private key. This is fundamentally different from a credit card payment, where you can file a chargeback up to 120 days later. Our marketplace can't offer 'money-back guarantees' because we can't reverse the blockchain. Instead, we guarantee that the product you receive matches the listing. If it doesn't, we'll replace it with a working equivalent within 24–48 hours.

What Counts as Defective on Arrival

A product is defective if it fails to deliver the core features described in the listing within the first 24 hours. For streaming slots, that means:

• **Account banned or locked within 24 hours of delivery.** If the slot gets suspended by Netflix, Spotify, Disney+, HBO Max, or YouTube Premium due to the seller's actions (e.g., using stolen credentials or violating bulk-account rules), you get a replacement.
• **Wrong region.** If you ordered a US Netflix slot but received a Turkish one, that's a defect. Region-locked content must match the listing.
• **Missing claimed features.** If the listing says '4K UHD' but the slot only plays in 1080p, or 'no ads' on Spotify but ads appear, that's a defect.
• **Account not working at all.** If the login credentials fail immediately or the slot is already full (e.g., 'too many devices' on first login), that's a defect.

For other digital goods, the same 24-hour window applies:

• **SMS-verify services:** If the phone number is 'already used' for the target platform, it's defective.
• **VPN accounts:** If the provider bans the shared key within 24 hours due to abuse by other users, that's a defect.
• **AI subscriptions (ChatGPT Plus, Midjourney):** If the account hits rate limits immediately or is capped at a lower tier than advertised, it's defective.
• **VPS services:** If the provider terminates the instance within 24 hours due to TOS violations by the seller (e.g., using a stolen credit card to provision), that's a defect.

What Does NOT Qualify for a Replacement

We do not replace products for issues caused by the buyer or by the platform's normal enforcement after delivery. Specifically:

• **User-caused issues.** If you change the password, share the account with too many people, or violate the platform's terms of service (e.g., using a VPN to bypass region locks), you lose replacement rights.
• **Policy enforcement after 24 hours.** If Netflix bans your slot after 3 weeks because the account was flagged for unusual activity, that's not our responsibility. The product worked on arrival; the ban is a risk of using shared accounts.
• **Region change after purchase.** If you move to a different country and the slot stops working, that's not a defect. You bought a slot for a specific region.
• **Simultaneous viewer cap exceeded.** Streaming slots have a limit on concurrent streams (e.g., Netflix 4K allows 4 screens). If you or your family exceed that, the slot may lock. That's user error.
• **Change of mind.** You don't like the interface? You found a cheaper deal elsewhere? No replacement.
• **Price drops.** If the listing price goes down after your purchase, we don't refund the difference.

Replacement SLA and How to Request One

If you believe your order is defective, you must contact us within 24 hours of delivery. After that, the product is considered accepted. Here's the process:

1. **Gather evidence.** You'll need your order number (found in your account dashboard), the transaction hash (TXID) from the USDT transfer, and a screenshot showing the issue (e.g., error message, ban notice, region mismatch).
2. **Contact support via Telegram.** Our primary support channel is Telegram: @jasonma127. Do not use email or website chat for urgent issues—Telegram is fastest.
3. **Describe the issue.** Tell us what you ordered, what went wrong, and attach the evidence. Be specific: 'Netflix US 4K slot, login works but only shows 1080p content.'
4. **Wait for replacement.** We aim to fulfill replacements within 24–48 hours. If the exact same tier is unavailable, we'll offer an equivalent or higher-tier product at no extra cost. If no replacement is possible, we may issue a store credit (not a crypto refund).

Replacement SLA table:

Issue Type	Replacement Time	Evidence Required
Account banned within 24h	24–48 hours	Ban screenshot, TXID
Wrong region	24 hours	Screenshot showing region lock, TXID
Missing features	24–48 hours	Screenshot of settings vs. listing, TXID
SMS number already used	12–24 hours	Screenshot of 'already used' error, TXID
VPN key banned	24 hours	Provider ban email, TXID
AI subscription rate-limited	24 hours	Screenshot of rate limit message, TXID
VPS terminated by provider	24–48 hours	Termination email from provider, TXID

Edge Cases per Niche

Each product type has unique failure modes that aren't always covered by the general policy. Here's how we handle them:

• **Streaming slots (Netflix, Spotify, Disney+, HBO Max, YouTube Premium):** The most common edge case is the 'simultaneous viewer cap.' If you buy a 4-screen Netflix slot and try to watch on 5 devices, the slot may lock. That's not a defect. Also, some sellers use 'family plan' slots that require the buyer to join the seller's 'family.' If the seller removes you from the family after 30 days, that's not covered—it's a risk of shared accounts.
• **SMS-verify services:** The number may be 'already used' for the target platform. We test numbers before listing, but some platforms cache usage. If the number fails within 24 hours, it's defective. After that, it's not.
• **VPN accounts:** Shared VPN keys can be banned if another user abuses them. If the ban happens within 24 hours, we replace. After 24 hours, it's considered normal usage risk.
• **AI subscriptions (ChatGPT Plus, Midjourney):** These accounts often have daily rate limits (e.g., 50 requests per 3 hours). If you hit the limit immediately, that's a defect. If you hit it after heavy use, that's normal.
• **VPS services:** Providers may terminate instances for TOS violations (e.g., crypto mining, spam). If the termination happens within 24 hours and is due to the seller's actions (e.g., using a stolen card), we replace. If it's due to your activities, no replacement.

Why We Use Telegram for Support

Crypto marketplaces move fast. Email support can take 24–48 hours for a first reply. Telegram is instant. Our support handle @jasonma127 is monitored 16 hours a day (UTC+8 business hours). When you message, include your order number and TXID in the first message to speed things up. Do not send screenshots of your private keys or seed phrases—we never need those.

Final Notes on Disputes

If you're unhappy with a replacement or feel we didn't handle your case fairly, you can escalate to our Telegram group admin. However, because blockchain payments are irreversible, the only resolution we can offer is another replacement or store credit. We do not issue crypto refunds under any circumstances. This policy is designed to be transparent and fair for both buyers and sellers in a crypto-native marketplace.

Updated 2026-05-25.